Xinfrared service and support

Service and Support

Xinfrared Multi-channel technical support and developer community

Frequently Asked Questions for Xinfrared

Got any questions? Check and get the answers below.

P2 PRO

P2 Pro has a temperature measurement range of -4°F to 1112°F. When observing objects exceeding the upper temperature limit, the thermal imager will issue a burn warning.

It can be used for 0.25mm resistance detection, HVAC inspection, electrical testing,and home inspection.

InfiRay P2 Pro has a power consumption of only 0.33W, allowing it to continuously operate on a Android phone for 5-7 hours.

You can purchase it yourself, with the only requirement being that it supports OTG functionality and has a length between 2-3 meters, preferably not exceeding 5 meters.

P2 Pro is suitable for computers, tablets and smartphones. For Windows-based computers, you need to install the software for the PC side, which you can obtain from the DOWNLOAD CENTER or by contacting customer support.

Your Android system version should be 6.0 or above, and it's preferable to have a Type-C interface on your phone.

P2 Pro have 50+ environmental parameters, you could adjust ambient temperature, object distance, and emissivity to read temperature more accurately.

These phones are from the same manufacturer, and their OTG (On-The-Go) feature is typically disabled by default. You will need to enable the OTG function in the phone's settings.

The product is currently not compatible with the iPhone 15. In November, we will be offering an adapter cable that is compatible with the iPhone 15.

XH09

X3 algorithm is InfiRay's latest technology, which upgrades the IR resolution from 256x192 to 384x288, presenting extremely clear and sharp images.

The XH09 is a thermal camera, as well as a thermal monocular. It is suitable for home inspections, electrical testing, HVAC inspections, outdoor camping, wildlife observation, and wilderness survival.

XH09 thermal camera has a detection range of 870 m. You can easily spot hogs, coyotes, and other pests from over 500 yards away at night.

XH09 have 50+ environmental parameters, you could adjust ambient temperature, object distance, and emissivity to read temperature more accurately.

These phones are from the same manufacturer, and their OTG (On-The-Go) feature is typically
disabled by default. You will need to enable the OTG function in the phone's settings.

Your Android system version should be 6.0 or above, and it's preferable to have a Type-C interface on your phone.

The product is currently not compatible with the iPhone 15. In November, we will be offering an adapter cable that is compatible with the iPhone 15.

T2 PRO

HD mode utilizes InfiRay's latest upgrade technology, increasing the infrared resolution from 256x192 to 384x288, delivering exceptionally clear and sharp images.

Its detection range exceeds 1500 yards, backed by InfiRay Core tech, 15x zoom, and adjustable focus lens, allowing identification of objects up to 400+ yards away.

This thermal monocular is suitable for hunting (deer, hog, coyotes, waterfowl, etc.), wildlife observation, outdoor camping, and wilderness rescue.

These phones are from the same manufacturer, and their OTG (On-The-Go) feature is typically disabled by default. You will need to enable the OTG function in the phone's settings.

Your Android system version should be 6.0 or above, and it's preferable to have a Type-C interface on your phone.

The product is currently not compatible with the iPhone 15. In November, we will be offering an adapter cable that is compatible with the iPhone 15.

T2S PLUS

It can be used for 0.25mm resistance detection, HVAC inspection, electrical testing, and home inspection.

These phones are from the same manufacturer, and their OTG (On-The-Go) feature is typically disabled by default. You will need to enable the OTG function in the phone's settings.

Your Android system version should be 6.0 or above, and it's preferable to have a Type-C interface on your phone.

The product is currently not compatible with the iPhone 15. In November, we will be offering an adapter cable that is compatible with the iPhone 15.

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