Xinfrared Bag

Shipping Fee & Time
FREE Delivery，5-15 Days Arrives.

Shipping Orders Orders will be shipped within 3-5 business days after processing payment. The estimated delivery date may be delayed due to some unexpected events. Order(s) of various products may be delivered in separate shipments. All purchases through Xinfrared.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon tender of the item to the carrier.

Order Cancellation
We accept order cancellation before the product is shipped or produced. If the order is canceled you will get full refund. We cannot cancel the order if the product is already shipped out.

Delivery Address
A correct and complete delivery address is essential. Currently, we only ship orders to the USA (The states of Hawaii and Alaska are excluded due to the inability of our shipping couriers).
Once your order has been prepared for shipment or has shipped, we are unable to change the shipping address. If a package is returned to us due to an incorrect or incomplete address provided by you (the customer), we will contact you immediately for a correction, and the package will be re-shipped at an additional shipping fee. You must include a daytime telephone number for all orders.

Shipping Couriers & Status
Order(s) will be shipped by Xinfrared at USA. When you place an order on Xinfrared.com website, you will receive a shipping information email automatically from Xinfrared. Please check your email address. If you haven't found the email, please check your spam box and add Xinfrared to your contact list.

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.