Service Policy

Free & Fast Delivery

Free shipping costs on every Xinfrared order. Fast Shipping: 3 - 4 business days FedEx shipping service for:

Warm Reminder: please note if the Solar Generator bundle is purchased, all items included will be shipped in separate packages.

30-Day Money-Back Guarantee

Return your undamaged Xinfrared products for ANY reason, within 30 days, and you'll receive a full refund. When contacting customer service for any return requests, you’ll receive a free, pre-paid return label. With Xinfrared 30 day money back guarantee policy, please return materials in a new/near-new condition and you'll get your money back!

Free RMA Return

Free return label for your return request whilst your product is under warranty. A free replacement whilst your product is under warranty. Free shipping on your replacement under the warranty.

Free 24/7 Support

Our dedicated support team will answer all your questions within 24 hours (working days).

Free Warranty Extension

• 3+2 years warranty - Xinfrared 3000 Pro Series/2000 Pro Series/1500 Pro Series/1000 Pro Series, related accessories and Solar Panel Connector.

• 2+1 years warranty - Xinfrared 1500 Series/1000 Series/500 Series/300 Series/240 Series/160 Series/SolarSaga 200W/100W/80W, related accessories and carrying case.

• A 6 month warranty on renewed Xinfrared products.

• Please contact Xinfrared for warranty extensions at any time.